Terms and conditions:

Paying in full

Once you have paid in full, your trip is secured. If we have not received full payment before the payment deadline, your trip will be cancelled and no refunds will be available. 

Paying by deposit

Once you have paid your deposit you are committing to paying the remainder in full which is required by the 15th March 2024.

Your deposit is a non-refundable booking fee.

You can pay your remaining amount in installments, you are responsible for making payments on time.

What is included?

accommodation – 

Private family rooms with either, bunk beds, double beds or single beds. 

Food throughout your stay

Activities and excursions during your break as described above.

Occasionally we may need to change activities and or menus however we will also seek to provide an alternative similar to what was originally offered.

Special requirements and disabilities

We welcome guests with restricted mobility, a disability, medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded. Please email dana@vegan-kids.org to discuss availability, suitability and any potential reasonable adjustments we can make, A risk assessment might be required prior to confirming a booking or allowing participation in certain activities

RESELL

You may not advertise, use, give or resell your break (for profit or otherwise) or use it in connection with a competition, promotion, business and charitable or any other similar venture without our express advance written permission.

ARRIVAL

Please check your pre-arrival email (this will be sent out in the week before arrival) for important arrival information.

At the Venue

Our aim is to provide a relaxed break suitable for families in a natural environment. To ensure the maximum enjoyment of your break and that of all our other guests you must comply with all of the requirements in this agreement.  We do not allow any non vegan food on site. You must also note and comply with all verbal or written guidance, especially safety guidance supplied to you by us or one of our staff. You must comply with all notices.

Behaviour

You are responsible for the behaviour of all members of your party. Behaviour should be in keeping with the family environment and should not be aggressive, excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

Children’s supervision and parental responsibility

There must be at least one capable and responsible adult over the age of 21 in every booking.

You are responsible for the supervision of all members or your party under the age of 21. Those who are not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility. Children’s activities are unsupervised unless otherwise stated.

Safeguarding

It is our policy to investigate any incident or allegation of concern, or assist any proper enquiries about a child in our care or staying at one of our breaks and to refer the matter to an appropriate external organisation should we consider it necessary/appropriate. A copy of our Safeguarding policy statement is available on request.

Activities

We will not pay compensation where facilities/activities are unavailable or unable to be accessed due to adverse events beyond our control.

Security of your property

We draw your special attention to the following:

• Your personal belongings are your responsibility during your break with us.
• Vehicles parked on our property are subject to very limited security cover only. You must lock your vehicle securely and remove all valuable items on parking.
• Appropriate insurance is strongly recommended
• We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible
• We will offer reasonable help to assist you in tracing lost items, however we can only keep lost items for 28 days

Food and beverages

Food, beverages and other supplies described in menus and other communications are provided subject to availability and are not guaranteed.

Accommodation

You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. We reserve the right to charge you for any extra cleaning, missing items or damage.

We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, maintenance work or housekeeping. Your occupation is not exclusive.

The members of your party and the allocation of guests in each accommodation unit must remain the same for the whole of your stay.

Wireless facilities

Wireless internet access, where available, is not guaranteed

Safety

You are required to follow any safety advice provided to you. Please note in particular:.

•  Barbecues are not permitted
• Take particular care not to do anything which might cause a fire – dispose of cigarettes and barbecues responsibly.
• Fireworks may not be brought onto the site
• Do not enter or attempt to use any facility that is closed.

Parking

Guests’ vehicles must be parked in the appropriate car park.

Smoking policy

Smoking (including e-cigarettes and vaping) is not permitted in any buildings (including accommodation) but is permitted outside away from any outdoor communal areas.

Dangerous items

No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought onto site under any circumstances by you or anyone in your party.

Photography

Photography (still, digital and video)

We regularly take photographs and videos for promotional . Should you not wish to appear in any such material please notify us on or before your arrival.

Compensation payable by you

By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit or debit card used to pay for the break or otherwise, the costs of:

• Any property or accommodation damage, and/or
•  Any compensation we may pay to others, and/or
•  Any other costs, fees or levies which we may incur, resulting from your or any member of your party action or inaction and from any breach of this agreement

Departure

You must vacate your accommodation by 10am at the latest on your day of departure.

Cancellations

You may cancel your break at any time. However, the amount refunded to you will depend on the timescales to the trip.

Cancellation less than 28 days – no refunds are available and full payment is required.

Cancellations prior to 28 days 50% refund less deposit.

You may not, under any circumstances, transfer your booking to anyone without our consent.

Please note that some separate charges, such as the deposit are non-refundable. 

We strongly recommend appropriate insurance. 

Cancellation and changes by us

If the trip is cancelled by us you will receive a full refund, or option to defer to an alternative date or trip. 

Things beyond our control

We cannot take responsibility or pay compensation if we cancel or change your booking in any way because of events beyond our control. Neither can we accept any liability for any injury, loss or damage you suffer because of events beyond our control. Events beyond our control include, but are not limited to: fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics and pandemics, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and unavoidable technical problems with transport.

In the event of adverse weather, your booking will only be refunded if the activity centre is closed. If you cannot travel  due to adverse weather refunds will not be provided. 

In exceptional circumstances, we may need to cancel your booking. If this happens we will advise you as soon as possible and offer one of the below options.

1.    A replacement break to the same value as the one you booked.

2.    A full refund. If we issue you with a refund, we will return your money in the same way you made your original payment.

3.    In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your break with us is limited to the cost of your booking less any cancellation, amendment or separate charges.

Refunds

Credit or debit card payments will be refunded via the same card number, less any non-refundable deposit and any other non-refundable amounts. 

Data Protection. All personal information we collect and hold about you and members of your party will be used in accordance with our privacy policy, available on our website.

Whilst we do our best to ensure that our website is accurate, all images on our website and in other promotional material, are for illustrative purposes only.

This agreement and any dispute between us will be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the Courts of England and Wales over any matter arising out of our agreement or your visit. You may choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident there. We must both act reasonably in selecting or agreeing any jurisdiction including any forum for dispute resolution.

Should any part of our agreement be deemed by law to be void, the remainder of this agreement will, if capable, continue in full force and effect. The headings in this agreement are included for convenience only and shall not affect its interpretation or construction.

Help

Any assistance you require or concerns should be brought to our attention immediately. We aim to give prompt assistance to you if you are in difficulty and aim to respond promptly to any concerns you raise so that you can continue to enjoy your break. Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break.

Any reported matter which has not been resolved during your break should be advised in writing within 28 days of the end of your break. In such cases, we will only correspond with the person named on the booking.